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How has my tariff been calculated?

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Your tariff is set by your heat supplier, usually your Managing Agent or Housing Association. We are unable to make changes to your tariff unless instructed by your heat supplier.

Through the tariff, each apartment contributes to the maintenance and upkeep of the heat network, as part of their responsibility defined under the lease. Some charges relate to the running costs of the network; typically the gas supply, management and operation of the system.

Your tariff consists of two charges:

Variable Charge –

This charge is based on your heat and hot water consumption, generally measured in kilowatt hours (kWh). The kilowatt hours consumed are multiplied by the variable charge to produce the total chargeable amount, excluding any VAT that might apply.

Standing Charge –

This is a daily charge that relates to the fixed costs associated with running the heat network. The number of days you have been billed for is multiplied by the standing charge to produce the total chargeable amount.

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