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Why have estimated reads been used?

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When we cannot obtain actual meter reads to be used for billing, we will use estimated reads. We aim to ensure our estimated reads are as accurate as possible, and calculate them based on previous actual consumption history.

If you have taken actual reads that have not been used to bill, please submit them to us and we’ll re-issue your invoice to reflect these reads. Please note, reads should be supported by photographic evidence.

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