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How will I be charged?

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Using actual meter reads recorded for each utility, we calculate how much you have consumed and charge you according to your tariff. Your tariff consists of two charges:

Standing Charge

This is a daily charge that relates to the fixed costs associated with running the district supply scheme. The number of days you have been billed for is multiplied by the standing charge to produce the total chargeable amount.

Variable Charge

This charge is based on your consumption. Your usage of each utility is multiplied by the variable charge to produce the total chargeable amount. Please note, each utility is measured separately.

Heating – Measured in kilowatt hours (kWh) recorded by your heat meter
Cooling – Measured in kilowatt hours (kWh) recorded by your cooling meter
Hot water – Measured in cubic metres (m3) recorded by your hot water meter
Cold water – Measured in cubic metres (m3) recorded by your cold water meter
Waste water – Measured in cubic metres (m3) and based on you combines hot and cold water consumption


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